If you are not completely satisfied with your order we do accept returns and exchanges on everything but the bracelets, mugs, and iphone cases. Bracelets, mugs, and iphone cases cannot be returned because they are custom made/made to order.
In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days.
Please contact us for return requests.
Items purchased may be returned or exchanged within 14 days of original purchase date. Returns and exchanges are only accepted for unworn, unaltered items in original packaging with a copy of your receipt. For gifts – gifts are only eligible for an exchange if accompanied by the receipt.
Approved returns will be credited for the purchase price of your item, and will go back on to the original credit card/method of payment that it was purchased with. Please allow 3-5 business days for the refund to show up on your credit card.
We do not refund shipping charges, unless we have sent an item in error. It is the customer’s responsibility to pay for return and exchange shipping costs. We recommend attaining tracking confirmation, as we are not responsible for items lost during return shipping.
All sale items including pop-up sales are final sale – no returns, exchanges or store credit.
Please note that Kiss & Wear is not responsible for the following:
Please message us if you would like to add insurance to your item, as we are not responsible for lost or stolen packages. We do not assume any responsibility for any items once it has been given to USPS.
Make sure your shipping address at checkout is correct, we are not responsible for lost orders shipped to incorrect address. If your package is returned to us because of an incorrect address that was provided, we can ship it again upon postage payment.
Wear and Tear
Note that we are not responsible for wear and tear on any of the pieces. Please be sure to take care of your jewelry and handle them with care as they are very delicate. Check out our Care page on how to take care of your jewelry.
We love our customers and will always do everything possible to provide phenomenal service.
Thanks for shopping at Kiss & Wear!